Published in the SMH, Thursday 16 February 2017

At first it was just a bit of mould in the bathroom. But when repeated attempts to remove it failed, Lara Cook's real estate agent told her she would have to move out of her rented apartment in Coogee for four weeks while the bathroom was remodelled.

At considerable cost, she did. Upon her return she stepped in the shower – and the water pipe burst. The real estate agent told her the apartment was uninhabitable and she would have to vacate.